- PowerVoice for Windows 2000, XP
Outbound dialing scenarios for auto dialer applications are predefined
scripts during which a telephone number is automatically dialed,
activity occurs after the call is answered, and finally, the call
is disconnected. After you've determined your specific needs,
you can select from several different scenarios that are provided
with your PowerVoice for Windows system. Information below describes
how the basic scenarios operate.
A call is placed and the phone is answered, after which - your
message is delivered and the called party has the option to have
the message repeated or to hang up.
Scenario 2: A call is placed and
the phone is answered. The called party is given the option of
pressing a key to hear your message or hang up. If the caller
chooses to hear the message, your message is delivered and then
the called party is given the option to have the message repeated
or to hang up.
Scenario 3: A call is placed and
the phone is answered. Your message is delivered and the called
party is given the option of repeating the message or verbally
responding to question(s) by pressing the '1' key or by pressing
the '2' key if merely touch-tone input is needed to provide "yes"
or "no" answers to questions offering only two choices.
Scenario 4: A call is placed and
the phone is answered. Your message is delivered. The person called
is given the option to answer question(s) or hang up. If the called
party chooses to answer the question(s), he or she may be queried
for as many as ten questions requiring VOICE or TOUCH-TONE responses.
After the questionnaire is completed, the called party is "thanked"
for their responses and the call is terminated.
Scenario 5: A call is placed and
the phone is answered, your message being delivered. The called
party has the option of transferring the call or hanging up. If
the person called presses '1' to have the call transferred, they
are placed on hold and the call is transferred to a preselected
telephone number or extension.
Scenario 6: A call is placed and
the phone is answered, your message delivered. The caller is placed
on hold and the call is automatically transferred to a preselected
extension or telephone number.
Scenario 7: Similar to Scenario
6, a Predictive Dialing call is placed. If a "live person"
answers - a beeping sound plays through the computer's speaker
and the name and phone number of the person called pops-up on
the screen. An operator can immediately pick up the telephone
and speak with that person.
Scripts and Recording
The scripts detailed above handle most auto dialer
scripts required for telemarketers, lead generation companies,
groups, clubs, groups and churches. Most scenarios can be crafted
in a matter of minutes.
We recommend you use your own voice to make your
recordings. Experience has shown us that the best results are
realized if a professional (canned) voice is avoided. If it's
not possible for you to make your recordings, we can recommend
trained talent. Contact the Sales
Department at Talking Technology to discuss your needs.