Reminder: Phone Tree Pro
Frequently Asked Questions
The PhoneTree Pro
patient reminder system can eliminate half of patients who miss
their appointments. Generally they say they "forgot"
and many don't cancel. Average patient no-shows exceeds twenty
percent. PhoneTree Pro can eliminate the majority of these no-shows.
Can my patients'
call records be imported?
Yes, we can import your data from most any database.
With the PhoneTree Pro patient reminder system, if your patient
appointment/management software is capable of auto-generating
lists on a daily basis, we can actually make the entire process
entirely transparent to you. This means, your patients would
be automatically notified on a daily basis without any intervention
from you or your staff whatsoever.
If so, from
what file format?
Typically, we import data from .CSV (Comma Separated
Variable) formatted data, though we have conversion programs
that can massage the data you have to transform it into an acceptable
Can the appointment
reminder message be customized for each patient using their
name and date and time of the appointment? (Similar to a form
letter in Microsoft Word)
Yes, these functions can be accomplished by the
3550 and the PhoneTree Pro Systems. We import the fields containing
this data from your management program and use either pre-made
snippets of speech or built-in text-to-speech functionality
to create smooth and comprehensive statements to clearly inform
your patients. As you suggested, the concept is similar to how
MS-Word might generate a group of letters to people in your
database, except that speech is inserted instead of text.
What is the
difference between the Pro and the 3550?
The primary difference between the Pro and the
3550 is automation and transparency to you. The 3550 is a medical
product, though you'll have to set up your database (with our
assistance) and do your own recording, whereas the Pro is handled
by us fully. We set up the entire system for you remotely and
help keep it functioning. The determining factor is how much
you and your staff want to participate in the process.
How much do
systems like these cost?
Prices depend on the following :