Frequently Asked Questions
Question: How Many Calls per hour, per day will my autodialer
Answer: Typically autodialer systems make between 60 and 80
calls per hour per line. This assumes that your message is not
longer than 40 seconds. Simply multiple the number of lines you
have by the number of hours you’ll be dialing on a daily
basis. For instance, (assuming a 40 second message) a single
line system will make on the average about 840 calls per day
if you plan on dialing for 12 hours, say 8 am to 8 pm.
70 * 12 = 840
A 4-line system will make about 3360 calls during the same
840 * 4 = 3360
A 96 line system will make about 80,640 calls during the same
840 * 96 = 80,640
Remember, with a shorter message you will make more calls,
and with a longer message you’ll make fewer calls. Also,
there are several other factors you should take into consideration.
Add ring times to the number of seconds for each call. Say, on
the average it will take 2 rings for a call to be answered. This
means you should add 12 seconds to each call. Add a second for
the system to make the determination whether it is reaching a
live person or an answering machine or voice mail system. Add
another second for the number to be dialed, and leave a few seconds
for the dialing system to recognize that the called party has
hung-up the phone.
If someone tells you that a system will make 1000 to 1500 calls
per day per line, they’re not telling you that you’d
have to dial 15-24 hours per day to achieve these results.
Question: How big a system or how many lines will I need?
Answer: If you have less than 500 people to contact, you’ll
probably be fine with a single line system to contact your entire
group in a day. Remember that if peoples’ lines are busy
or not answered, their numbers will be retried after the system
makes its first dialing pass.
If you have more than 500 people to contact in a 1-day period,
you should consider starting out with a minimum of 2 lines. Also,
remember that if you’ll have to contact people quickly – say
for example in an emergency, you’ll need to calculate the
number of calls you’ll need to make in a given unit of
time. Emergency notification messages should be
kept short – never longer than 20 seconds.
Question: What kind of phone lines will I need?
Answer: Typically, you can use your existing analog lines.
When ordering lines from the phone company, just tell them you
want standard lines with NO privacy package.
If you want to transfer calls in your application, like, “Press
the ‘1’ key now to transfer to a live operator, tell
the phone company to add 3-WAY CALLING to your lines.
If you’re purchasing a T1 system, have your service provider
contact us before you order your lines.
Question: Do I need to dedicate phone lines to the autodialer?
Answer: If you are going to contact small groups, you can double-up
(by using a phone splitter) on a fax line. Or if your group is
small, you could double-up on one of your regular phone lines
and make your calls after hours. If your group has over 500 members
you should consider dedicating line(s). Realize, though, that
when your autodialer system is dialing out and a call comes in,
the calling party or fax machine will get a busy signal.
Question: Will the dialer work with my digital phone system?
Answer: Systems provided by TTI do not interface directly with
digital phone system lines. But, virtually all manufacturers
of digital phone systems provide what are called, “analog
breakout ports”. These are extensions from your phone system
designed to accommodate analog-based equipment like autodialers,
fax machines and modems.
Question: How do I initiate a call out session?
On our PowerVoice
Pro systems, calls are generally initiated
from the computer housing the autodialer. On our PhoneTree ® systems,
calls can be initiated at the computer, from a home, work or
cell phone, or automatically by copying a file into a specified “trigger
Question: Can I have sub-groups?
Answer: The PowerVoice Pro system treats each sub-group as
its own individual group. With PhoneTree ® systems, you have
a master group. From this master you can easily create subgroups,
32 on the 2100 model, and 256 on other models. When someone calls
in remotely to a PhoneTree ®, they’ll be able to enter
their group or subgroup number, and this will automatically load
the members from that particular group.
Question: Will you help me to setup my system? What if I have
continued questions? How long before I can get up and going?
Answer: You should give yourself at least an hour to set up
your autodialer. Our support teams can walk you through the process.
Some customers don’t need to call support. Others have
to be taken through the installation process step-by-step. The
setup process is easiest for groups with existing members like
churches, clubs, and associations. People using systems for marketing
will require additional setup time because marketing functions
require the use of the Do-Not-Call list.
You won’t have to worry about the Do-Not-Call list if
you are calling members of your group, but if you plan on contacting
people you’ve had no previous communication with, you should
give yourself an extra hour or two to deal with implementation
of Do-Not-Call functionality.
The support teams answer questions for 90 days on the PhoneTree products and for one year on the PowerVoice
Pro series. If you
feel you’ll require additional assistance on your system,
you can request an extended support contract at the time you
purchase your system. Also, you can purchase a contract at any
time after you’ve received your system. Most people will
be experts on their systems in less than a month, so in most
cases, an extended support contract would not be required.
Question: What are the differences
between analog and digital lines?
Answer: Analog lines are standard lines you receive from your
phone company when you order lines for your home or small business.
These lines can interface with your business phone system and
remain analog, or they can be converted to digital signals by
your phone system. If you can connect a standard phone, like
the type you could inexpensively purchase at Radio Shack, you
have analog lines or your phone system has analog lines.
If you are at your office and you have feature phones with
special buttons, your office system is likely digital. Autodialers
can be connected to these systems through the use of analog breakout
ports on your phone system.
Many larger businesses now have T1 type digital lines coming
directly into their phone systems. T1 Autodialers may be able
to connect directly to these lines (only if they are dedicated
to the dialer), but if you plan to connect your autodailer through
your phone system, you’ll need to use the analog breakout
ports of your phone system.
Question: How do I get my list
into the system? If I don’t
have a list in a database format, can I enter in the numbers
Answer: If you don’t have a list already in a database,
you’ll easily be able to type your names and phone numbers
directly into our system. Our system would then become your database.
Also, once you’ve typed in your data, you could share it
with other database systems you might have.
If you already have a list in a database like Excel or Access,
all you’ll have to do is save your data file(s) as a .CSV
file(s) (Comma Separated Value). This is easily accomplished
through a single step process. After your file has been saved
the autodialer software can easily import the file. A support
tech can quickly walk you through the process.
Question: How do I record my messages? Can I record them at
Answer: TTI’s autodialers all come with microphones and
Recording Studio software so you can easily record your messages
at the computer where your system is installed. Additionally,
you can call into your system and make recordings.
You can record your messages at remote locations. You can even
have a recording studio record them for you. They could then
send or Email you the files.
Question: What if my autodailer
system doesn’t complete
the session by the end of the day?
Answer: All autodialer systems provided by TTI have start and
stop times. If your session isn’t completed by the stop
time you have set on a given day, the system will begin this
incomplete campaign at the following day’s start time.
Question: I’m a computer
neophyte. Will this system be too complicated for me?
Answer: Most of our systems can be set up in about half an
hour. Telemarketers have to deal with the Do-Not-Call list, so
they’ll have to download the list(s) they need and load
them into our system. The longest part of this process is the
actual downloading of the Do-Not-Call data.
Most people get our autodialers running in a short period of
time. Our support teams can answer questions, even walk you through
the process. If you are a person that has absolutely no computer
experience, you should consider getting a local person to help
you. While we can show you how to use our systems, we can’t
teach a person who has never used a computer.
Question: I want to make random calls in my area just by entering
the dialing prefix, will your system do this?
Answer: We HIGHLY recommend against doing this. You will end
up calling police and fire numbers, hospitals, doctors’ offices
and many other people you don’t want to be bothering. In
addition, most prefixes are not fully propagated, so you’ll
be making many calls to numbers that don’t exist. If you
need to blanket a specific area with calls, TTI offers telemarketing
leads and data lists that will enable you to call only residential
numbers for active phones.
Question: How do I make sure
that I don’t
call people who are on the Do-Not-Call list?
Answer: With the PowerVoice Pro system you can import federal
Do-Not-Call lists directly into our program. As it
dials each number, it will check to see if it is on the Do-Not-Call
list(s). If the number is on one of the No Call lists, it will
Question: Can I use your systems with VOIP lines?
Answer: All autodialers that TTI sells will dial out on VOIP
lines. Yet, there are several things you should be aware of.
The first is that most VOIP lines don’t have the same voice
quality as conventional lines. Because of this, dialing systems
have higher error rates in distinguishing between live people
from answering machines and voice mail systems.
All VOIP carriers have clauses that specifically exclude their
services for use by autodialers. Each of their lines is regularly
monitored for usage, and if they suspect that autodialer equipment
is being used, they may terminate your service. You might want
to look at this text on the Vonage
Policies Web Page:
You are prohibited from using the Service or the Device for
auto-dialing, continuous or extensive call forwarding, telemarketing
(including, without limitation, charitable or political solicitation
or polling), fax or voicemail broadcasting or fax or voicemail
blasting. We reserve the right to immediately disconnect or modify
your Service if we determine, in our sole and absolute discretion,
that you have at any time used the Service or the Device for
any of the aforementioned or similar activities.