Talking Technology does its best to ensure quality control and a high
level of technical support. Though the vast majority of Talking Technology
products remain in the field, and will remain functioning for
many years (some of our products have gone nonstop since the company's
inception over 15 years ago) - there may be situations when it
is necessary for a customer to return a product to Talking Technology
for a refund. In these situations, Talking Technology has a 30 day return
policy (one calendar month). This return period begins on the
date the product is delivered. The thirty day period provides
sufficient time for a customer to our evaluate our product(s),
and also provides sufficient time for our support staff to assist
a customer in getting their equipment operational.
If Talking Technology International, Inc. product(s) do not meet your needs,
you may request an RMA (return material authorization) number
if you are within the return period. All refunds are assessed
a 15% (fifteen percent) restocking fee regardless of the reason
for return. A request for an RMA by a customer can be initiated
via Email, USPS, phone, fax or express courier. The RMA number
supplied by TTI must be clearly indicated on the outside of any
returned packages, as TTI does not accept any items without valid
RMA numbers. RMA numbers remain valid only for a period of two
weeks (10 (ten) working days). This means that if you obtain an
RMA from Talking Technology International, Inc., the product must arrive at our
premises within two weeks.
In addition, even though you may have described to a Talking Technology
representative the reason for a return (refund, repair, upgrade,
modification) - we request that you include a note specifying
the reason for the return. If a product is being returned for
upgrade or repair, let us know what was discussed with your sales
or tech support representative, including any symptoms that the
product manifested. Any COD shipments returned to Talking Technology International, Inc.
will be refused.
All refunds are paid by the method in which the sale was originally
trasacted. If a sale was transacted by check, the refund will
be by check; if by credit card, the credit will be issued to the
card originally charged. All refunded monies (check, credit card,
wire) will be processed within five working days from receipt
of the returned product. This time period provides us with adequate
time to inventory a return and if necessary - to test the components.
A customer may request a check to be sent via express courier
(Fedex). If this method of delivery is chosen, courier fees will
be subtracted from the total amount of any monies due.
Products returned for a refund must be in full working condition
and must include all original product components, including original
packaging materials, floppy disks, CDs, hardware cards, computers
(if product is a turnkey system) and all documentation in re-salable
Each returned shipment will be thoroughly inventoried and tested
at the time of receipt by Talking Technology International, Inc.. Any damaged,
modified or defaced parts, incomplete or missing items, or parts
that are damaged during return shipping are ineligible for a refund,
and fair market value will be subtracted from the total amount
of an eligible refund. For your protection, we highly recommend
that any items returned to Talking Technology International, Inc. for service,
repair or refund are insured for their full value.
Ineligible for Refunds
Some items sold by Talking Technology International, Inc. and some types of work performed by Talking Technology International, Inc.
are ineligible for refunds. These items include: