Frequently Asked Questions
Q. What PowerVoice for Windows
outbound dialing Scenario should I select?
A. Outbound dialing scenarios are
predefined scripts during which a telephone number is automatically
dialed, activity occurs after the call is answered, and finally,
the call is disconnected. After you've determined your specific
needs, you can select from several different scenarios that
are provided with your PowerVoice system. Information
below describes how the basic scenarios operate:
Scenario 1: A call is placed and
the phone is answered, after which your message is delivered
and the called party has the option to have the message repeated
or to hang up.
Scenario 2: A call is placed and
the phone is answered. The called party is given the option
of pressing a key to hear your message or hang up. If the caller
chooses to hear the message, your message is delivered and then
the called party is given the option to have the message
repeated or to hang up.
Scenario 3: A call is placed and
the phone is answered. Your message is delivered and the called
party is given the option of repeating the message or verbally
responding to question(s) by pressing the '1' key or by pressing
the '2' key if touch-tone input is required for "yes"
or "no" answers on questions offering only two choices.
Scenario 4: A call is placed and
the phone is answered. Your message is delivered. The person called
is given the option to answer question(s) or hang up. If the called
party chooses to answer the question(s), he or she may be queried
for as many as ten questions requiring VOICE or TOUCH-TONE responses.
After the questionnaire is completed, the called party is "thanked"
for their responses and the call is terminated.
Scenario 5: A call is placed and
the phone is answered; then your message is delivered. The
called party has the option of transferring the call or hanging
up. If the person called presses '1' to have the call transferred,
they are placed on hold and the call is transferred to a preselected
telephone number or extension.
A call is placed and the phone is answered; your message is delivered.
The caller is placed on hold and the call is automatically
transferred to a preselected extension or telephone number.
Similar to Scenario 6, a Predictive Dialing call is placed. If
a "live person" answers - a beeping sound plays through
the computer's speaker and the name and phone number of the person
called pops-up on the screen. An operator can immediately pick
up the telephone and speak with that person.
Also, note that the above basic scenarios
can easily be modified to suit your specific needs.
Q. Will my dialer start automatically?
A. The dialer will start automatically
only if you set it to do so. Go to System settings/ General Settings
tab Line 1 must be set to yes Note: * If the dialer was stopped
in the middle of a dialing session. It will have to be shut down
completely in order for it to automatically start again.
*It may be started at any time by clicking on the start autodialer
button in the command center.
Q. Can I print a summary?
A. Yes...In order to print a summary
- go to c:\Tellacom. Double-click on the executions file name
<ADTools.exe>. It will bring up a window named 'Dialer Reporting
System'. Click-on 'Import data' on the next window. Click-on "Get
Data From Dialer" This will generate a report. The report
generated will be found at: c:\Tellacom\logs and will be in text
file format (.txt). You can open the text file and print it out.
Q. Can PowerVoice forward messages
to my pager or remote telephone?
A. Yes, PowerVoice supports tone or
digital numeric pagers that allow a mailbox owner to be notified
when messages are left in their mailbox. When forwarding messages
to remote telephones, PowerVoice prompts mailbox owners for a
password before playing any messages.
Q. How many mailboxes can PowerVoice
A. PowerVoice supports up to 10,000
mailboxes, each with its own personalized greeting, as well as
message forwarding and pager numbers. Remember, though, that typical
voicemail system load varies between 25 to 50 users per line.
Q. What is a software key?
A. A software key is a piece of hardware
that is hard-coded with an encrypted signature. It is attached
to the parallel port on the back of the computer, and it provides
security for the PowerVoice software.
Q. My software key is already attached
but I get an error...why?
A. Sometimes it is necessary to turn
'ON' the printer attached to the parallel port for the software
key to operate properly.
Q. Why am I dialing the wrong list
A. If the dialer dials the wrong list
of numbers, go to 'Modify Groups'. Click on 'Reset Outbound List',
then click on the group you want to dial in the 'Groups Window'.
Then click on the 'Add Group to Dialist'. These steps will replace
the list you were dialing and add the new group for dialing.
Q. Can PowerVoice dial a list of
telephone numbers and play a prerecorded message?
A. Yes, PowerVoice gives you the ability
to import phone numbers from many different databases and CDs,
then dial them successively. When the numbers are called, PowerVoice
can disseminate information, prompt callers through menus and
record either voice or touch-tone responses.
Q. How should I save my recorded
A. All recordings must be recorded
at the following sample rate:
8000 / 16 bit / mono
They must be saved in A/mu-Law Wave
Q. What are the system requirements
- minimum of a Pentium 133
- 64 megs of ram
- Sound Blaster compatible sound card
- MS-Windows 2000 Professional
- floppy drive
- CDROM drive
- mouse & keyboard
- 300 megabytes of free space on your hard drive
- 1 open ISA or PCI slot for each voice board (PV4) being installed
*The PowerVoice package frequently
has difficulties operating on Compaq or Packard Bell computers.
Q. Does PowerVoice support pulse
and rotary dialing?
A. Yes, a pulse-enable
function is included with PowerVoice, though you have to request
the pulse version of the software that includes 'PulseTrain'.
By using 'Pulse Train',
the PV4's onboard pulse-detection algorithm, your application can
utilize pulse-digit detection.
This feature is used
primarily by international clients living in areas where touch-tone
(DTMF) detection is unavailable or not widely implemented - generally
foreign countries. When Pulse Train is enabled both touch-tone
and pulse-digit input is accepted.
Q: When I connect
a scanner to my computer that is running PowerVoice, my computer
doesn't recognize that the scanner is connected, but if I remove
the key - the scanner works fine. How can I get both PowerVoice
and the scanner to work?
A: You can purchase an A-B switch
and attach the software key to the A side and the scanner to the
side, then switch back and forth depending upon the application
you are using.
Q: Can I record my messages by
A: Just click on the link below and
save the file to disk. After saving the file, you will need run
it on the dialer computer and go through the setup process. After
setup, run the program by double-clicking on the new 'Automated
Call Center Phone Recorder' icon located on your desktop and follow
the on screen instructions and voice instructions when you call
in. Click on this link to download the
file you need:
Q: I grouped my wave files together
in a new folder called Wavefiles in the users folder. This caused
runtime error 50003 to occur whenever I open the recording studio
or system settings. I reversed
what I did and put them in their original location, but I still
get the same error message and the Command Center is shut down.
A: The PowerVoice files originally
installed on your computer are constantly being accessed by the
PowerVoice Call Center program. All files must be present in their
original location for your system to perform properly. You must
reinstall the PowerVoice software to correct this problem.
Q: Why do I get mmxxx.xxx type
error on winnt system?
A: To fix this problem - From your
Windows desktop, click-on 'Start' and then click-on 'Run' and
type the following command:
mmregocx.exe mmtypesx.ocx mmwavex.ocx
Click 'OK'. It may appear that nothing
has happened, but now the files will now be registered and after
rebooting your system, the error message will disappear.
Q: I was testing my system and
it shut down before it started any outbound work. Why?
A: If you are dialing out using only
one number, enable only one line in the outbound mode and disable
the other lines. When your PowerVoice system attempted to dial
a second number - it presumed that it had finished dialing its
list and consequently shut down the system.
Q: How much disk space do voice
A: Two minutes of speech is equal
to approximately 1 MB of hard disk space.
Q: How do I import a dialing list?
A: PowerVoice can import file data
from a number of different sources. [Click
Here] to get detailed instructions.
Q: How do I import a dialing list
A: PowerVoice can extract data from
Phone Search CDs.
[Click Here] for detailed instruction
on working with Delorme.
Q: How do I import numbers from
a DO-NOT-CALL list?
A: You can individually add numbers
or [Click-Here] for detailed instructions
on adding an entire list of numbers to your Do-Not-Call list.
Q: How do I generate a random number
A: [Click Here]
for detailed instructions.
Q: How do I develop a campaign
so I can begin my dialing?
Here] for detailed instructions.
Q: If I am setting up the PowerVoice
for Windows system myself, do I have to install the Windows 2000
A: Yes, for PowerVoice for Windows
to operate properly, you'll have to install the latest Service
Pack for Windows 2000 Professional or Windows NT.
To download the Windows 2000 service
pack from Microsoft - [Click
To download the Latest Windows NT
service pack from Microsoft - [Click
Q: What if I only want to leave
messages on answering machines?
A: Set the Type of Campaign in the
Scheduler Tab under System Settings to Type 01. After creating
a group to dial out to and adding that group to the dialer, you
will need to go to the Recording Studio. Select the group you
want to dial to, then click-on the Live Message for that group
on the right so that it appears in the white box in the recording
area. Next, click-on SILENCE.
For additional information on the PowerVoice
for Windows 2000 application generator, the PowerVoice
4 hardware - Contact the Talking Technology
Sales Department OR download the following file from our FTP
- PowerVoice for Windows 2000 Application Generator Manual
Click 'Buy Now' to order on our Secure