PowerVoice Coomputer Telephony Frequently Asked Questions



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PowerVoice Computer Telephony Application Generator

PowerVoice for Windows
Frequently Asked Questions

Q. What PowerVoice for Windows outbound dialing Scenario should I select?

A. Outbound dialing scenarios are predefined scripts during which a telephone number is automatically dialed, activity occurs after the call is answered, and finally, the call is disconnected. After you've determined your specific needs, you can select from several different scenarios that are provided with your PowerVoice system. Information below describes how the basic scenarios operate:

Scenario 1: A call is placed and the phone is answered, after which your message is delivered and the called party has the option to have the message repeated or to hang up.

Scenario 2: A call is placed and the phone is answered. The called party is given the option of pressing a key to hear your message or hang up. If the caller chooses to hear the message, your message is delivered and then the called party is given the option to have the message repeated or to hang up.

Scenario 3: A call is placed and the phone is answered. Your message is delivered and the called party is given the option of repeating the message or verbally responding to question(s) by pressing the '1' key or by pressing the '2' key if touch-tone input is required for "yes" or "no" answers on questions offering only two choices.

Scenario 4: A call is placed and the phone is answered. Your message is delivered. The person called is given the option to answer question(s) or hang up. If the called party chooses to answer the question(s), he or she may be queried for as many as ten questions requiring VOICE or TOUCH-TONE responses. After the questionnaire is completed, the called party is "thanked" for their responses and the call is terminated.

Scenario 5: A call is placed and the phone is answered; then your message is delivered. The called party has the option of transferring the call or hanging up. If the person called presses '1' to have the call transferred, they are placed on hold and the call is transferred to a preselected telephone number or extension.

Scenario 6: A call is placed and the phone is answered; your message is delivered. The caller is placed on hold and the call is automatically transferred to a preselected extension or telephone number.

Scenario 7: Similar to Scenario 6, a Predictive Dialing call is placed. If a "live person" answers - a beeping sound plays through the computer's speaker and the name and phone number of the person called pops-up on the screen. An operator can immediately pick up the telephone and speak with that person.

Also, note that the above basic scenarios can easily be modified to suit your specific needs.

Q. Will my dialer start automatically?

A. The dialer will start automatically only if you set it to do so. Go to System settings/ General Settings tab Line 1 must be set to yes Note: * If the dialer was stopped in the middle of a dialing session. It will have to be shut down completely in order for it to automatically start again.
*It may be started at any time by clicking on the start autodialer button in the command center.

Q. Can I print a summary?

A. Yes...In order to print a summary - go to c:\Tellacom. Double-click on the executions file name <ADTools.exe>. It will bring up a window named 'Dialer Reporting System'. Click-on 'Import data' on the next window. Click-on "Get Data From Dialer" This will generate a report. The report generated will be found at: c:\Tellacom\logs and will be in text file format (.txt). You can open the text file and print it out.

Q. Can PowerVoice forward messages to my pager or remote telephone?

A. Yes, PowerVoice supports tone or digital numeric pagers that allow a mailbox owner to be notified when messages are left in their mailbox. When forwarding messages to remote telephones, PowerVoice prompts mailbox owners for a password before playing any messages.

Q. How many mailboxes can PowerVoice support?

A. PowerVoice supports up to 10,000 mailboxes, each with its own personalized greeting, as well as message forwarding and pager numbers. Remember, though, that typical voicemail system load varies between 25 to 50 users per line.

Q. What is a software key?

A. A software key is a piece of hardware that is hard-coded with an encrypted signature. It is attached to the parallel port on the back of the computer, and it provides security for the PowerVoice software.

Q. My software key is already attached but I get an error...why?

A. Sometimes it is necessary to turn 'ON' the printer attached to the parallel port for the software key to operate properly.

Q. Why am I dialing the wrong list of numbers?

A. If the dialer dials the wrong list of numbers, go to 'Modify Groups'. Click on 'Reset Outbound List', then click on the group you want to dial in the 'Groups Window'. Then click on the 'Add Group to Dialist'. These steps will replace the list you were dialing and add the new group for dialing.

Q. Can PowerVoice dial a list of telephone numbers and play a prerecorded message?

A. Yes, PowerVoice gives you the ability to import phone numbers from many different databases and CDs, then dial them successively. When the numbers are called, PowerVoice can disseminate information, prompt callers through menus and record either voice or touch-tone responses.

Q. How should I save my recorded wave files?

A. All recordings must be recorded at the following sample rate:

8000 / 16 bit / mono

They must be saved in A/mu-Law Wave format.

Q. What are the system requirements for PowerVoice?

A.
- minimum of a Pentium 133
- 64 megs of ram
- Sound Blaster compatible sound card
- MS-Windows 2000 Professional
- floppy drive
- CDROM drive
- mouse & keyboard
- 300 megabytes of free space on your hard drive
- 1 open ISA or PCI slot for each voice board (PV4) being installed

*The PowerVoice package frequently has difficulties operating on Compaq or Packard Bell computers.

Q. Does PowerVoice support pulse and rotary dialing?

A. Yes, a pulse-enable function is included with PowerVoice, though you have to request the pulse version of the software that includes 'PulseTrain'.

Pulse Train Pulse Recognition Software

By using 'Pulse Train', the PV4's onboard pulse-detection algorithm, your application can utilize pulse-digit detection.

This feature is used primarily by international clients living in areas where touch-tone (DTMF) detection is unavailable or not widely implemented - generally foreign countries. When Pulse Train is enabled both touch-tone and pulse-digit input is accepted.

Q: When I connect a scanner to my computer that is running PowerVoice, my computer doesn't recognize that the scanner is connected, but if I remove the key - the scanner works fine. How can I get both PowerVoice and the scanner to work?

A: You can purchase an A-B switch and attach the software key to the A side and the scanner to the B
side, then switch back and forth depending upon the application you are using.

Q: Can I record my messages by phone?

A: Just click on the link below and save the file to disk. After saving the file, you will need run it on the dialer computer and go through the setup process. After setup, run the program by double-clicking on the new 'Automated Call Center Phone Recorder' icon located on your desktop and follow the on screen instructions and voice instructions when you call in. Click on this link to download the
file you need:

ftp://www.tellacom.net/downloads/PhoneRec.EXE

Q: I grouped my wave files together in a new folder called Wavefiles in the users folder. This caused a
runtime error 50003 to occur whenever I open the recording studio or system settings. I reversed
what I did and put them in their original location, but I still get the same error message and the Command Center is shut down.

A: The PowerVoice files originally installed on your computer are constantly being accessed by the PowerVoice Call Center program. All files must be present in their original location for your system to perform properly. You must reinstall the PowerVoice software to correct this problem.

    Q: Why do I get mmxxx.xxx type error on winnt system?

    A: To fix this problem - From your Windows desktop, click-on 'Start' and then click-on 'Run' and type the following command:

    mmregocx.exe mmtypesx.ocx mmwavex.ocx

    Click 'OK'. It may appear that nothing has happened, but now the files will now be registered and after rebooting your system, the error message will disappear.

    Q: I was testing my system and it shut down before it started any outbound work. Why?

    A: If you are dialing out using only one number, enable only one line in the outbound mode and disable the other lines. When your PowerVoice system attempted to dial a second number - it presumed that it had finished dialing its list and consequently shut down the system.

    Q: How much disk space do voice files use?

    A: Two minutes of speech is equal to approximately 1 MB of hard disk space.

    Q: How do I import a dialing list?

    A: PowerVoice can import file data from a number of different sources. [Click Here] to get detailed instructions.

    Q: How do I import a dialing list from Delorme?

    A: PowerVoice can extract data from Phone Search CDs.
    [Click Here] for detailed instruction on working with Delorme.

    Q: How do I import numbers from a DO-NOT-CALL list?

    A: You can individually add numbers or [Click-Here] for detailed instructions on adding an entire list of numbers to your Do-Not-Call list.

    Q: How do I generate a random number call list?

    A: [Click Here] for detailed instructions.

    Q: How do I develop a campaign so I can begin my dialing?

    A: [Click Here] for detailed instructions.

    Q: If I am setting up the PowerVoice for Windows system myself, do I have to install the Windows 2000 service pack?

    A: Yes, for PowerVoice for Windows to operate properly, you'll have to install the latest Service Pack for Windows 2000 Professional or Windows NT.

    To download the Windows 2000 service pack from Microsoft - [Click Here].

    To download the Latest Windows NT service pack from Microsoft - [Click Here].

    Q: What if I only want to leave messages on answering machines?

    A: Set the Type of Campaign in the Scheduler Tab under System Settings to Type 01. After creating a group to dial out to and adding that group to the dialer, you will need to go to the Recording Studio. Select the group you want to dial to, then click-on the Live Message for that group on the right so that it appears in the white box in the recording area. Next, click-on SILENCE.


    For additional information on the PowerVoice for Windows 2000 application generator, the PowerVoice 4 hardware - Contact the Talking Technology Sales Department OR download the following file from our FTP site:

    • PowerVoice for Windows 2000 Application Generator Manual

    Click 'Buy Now' to order on our Secure Server!



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