Psychosoft's Outbound Dialing and Telemarketing Systems

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Inbond and Outbound Telemarketing Systems


Auto dialer systems designed by Talking Technology perform inbound and outbound telemarketing functions. The PowerVoice and Goldmine packages gather information for surveys and facilitate telephone sales without intervention of sales people. Prospective buyers are automatically directed thorough complete telemarketing structures. And, if necessary, telemarketing structures can branch to a depth of thirteen levels.

Inbound Telemarketing

Inbound telemarketing systems direct callers that reach the system by advertising or word of mouth. These inbound systems provide callers with information about products and services and facilitate lead generation.

Talking Technology's Goldmine and PowerVoice products provide versatile and sophisticated inbound capabilities. Callers can be provided with options for product information. Sales can be closed by having customers interact with voice-driven questionnaires of up to twenty questions.

The questionnaire function provides callers with a list of questions (example - name, address, credit card number, etc.). The caller's answers are recorded and concatenated into a single voice file for review remotely or from the computer's console. Inbound telemarketing provides a vehicle for generating telephone sales twenty-four hours a day. Contact Sales at Talking Technology for additional information regarding inbound telemarketing.

Outbound Dialing

When an outbound dialing system contacts a person - the system becomes an interactive sales tool. It is unimportant whether that person called into the system or whether the system initiated the call. Once a person is connected with the system, information can be gathered or dispersed, and there is always the capability of providing additional selections, including sales tools over the phone. It is also possible to just advertise a porduct or service and request that the called party leaves their name and telephone number. Large numbers of people can be contacted about your product or service and each of them will have the opportunity to leave their contact information. The messages including contact information are stored on the systems hard disk for later retrieval. These responses are categorized on a per script basis and the messages that were created can easily be retrieved from the computer or from a remote location.

Outbound dialing systems from Talking Technology provide the functionality of inbound telemarketing with the addition of one key factor. The caller does not call into the system -- the caller is called by the system. PowerVoice and Goldmine perform outbound dialing on a single line. These systems make automated outbound telemarketing calls to specific lists of customers, patients clients or members.

Automated Outbound Dialing

Both PowerVoice and Goldmine outbound dialers are capable of performing two modes of outbound dialing. Automated outbound dialing can be accomplished by prefix dialing or by dialing specific numbers from a list.

With prefix outbound dialing - the system administrator enters a telephone exchange prefix (e.g.. 415). All ten thousand numbers from the selected prefix are then systematically dialed. Outbound dialing by Talking Technology's outbound telemarketing systems is performed in an intelligent fashion - as not to call all ten thousand numbers consecutively, but from an algorithm that intelligently skips around the array of numbers until all numbers are dialed.

Talking Technology's outbound dialers can dial numbers from predetermined lists. Such a list might include members of a a company, group, church, club or organization - or it might include patients or customers. Also, it is quite easy to import a numbers from external databases. The Goldmine system reads any phone numbers that are in ASCII text format. The PowerVoice system is capable of importing a wide variety of formatted information from external databases including Excel, Access, Goldmine, DeLorme and most others.

Talking Technology has sold thousands of outbound dialing systems to schools, government agencies, churches, medical offices, clubs and police departments. Contact Sales at Talking Technology for additional applications for inbound telemarketing systems, outbound dialing systems and automated outbound dialers. Also, check-out the Predator-Lite Predictive Dialing System.

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