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CTADE Computer Telephony Application Development Environment

CTADE® - Development Tool for Building Robust, Portable Computer Telephony Applications

Features and Benefits

Computer Telephony Application Examples

• General Telephony Applications
  Voice portal
  Speech-enabled interactive voice response (IVR)
  Customer relationship management (CRM)
• Automobile Dealers
  Factory Recall Notification
  Warranty Service Notifications
  Customer Satisfaction Surveys
• Banking and Finance
  Posting of current interest rates and terms
  Real time account balances information
  Automated loan applications
• Cable Companies
  New orders
  Subscription and programming rate information
  Service interception problem status
  Billing inquiries
  Past due account information
  Last payment received
  Programming and special features information
  Account balances
• Educational Institutions
  Crisis communications: disasters, weather shutdowns
  Absentee notification
  Talking grades
  Homework hotline
  School bulletin board
  Staff voicemail
• Government Agencies
  Environmental issues surveying
  Emergency notification
• Healthcare Organizations
  Payment tracking
  Claims processing and billing
  Admittance and discharge records
  Inventory reports
  Office locations and operating hours
  Change of address
  Routing of callers to specific personnel
• Help Desk Services
  On-line problem resolution/terminal reboot
  Problem reporting
  Service representative inquiries on customer profile
  General system information
  Problem status
  After hours service
  Remote dispatch
  Initiate trouble ticket
  System availability
  System outage announcements
  Preliminary diagnostics
  Trouble ticket resolution via fax response
  Help desk call logs and statistics reports
• Business Productivity
  Product order placement and status
  Help desk inquiries
  System or software upgrade information
  New product introductions
  Billing inquiries
  Inventory status
  Technical support
  Telephone call routing
  Account balance
  Labor hours reporting
• Human Resource Departments
  Benefits and pension plan information
  Pension, 401K and stock-purchase account servicing
  Employment application information
  Training course scheduling and sign-up
  Employee communications
  Schedule interview appointments
  Personnel record auditing and tracking
  Payroll inquiries
• Information Providers
  Subscription fulfillment
  Merchandise ordering
  Entertainment inquiries
  Fund raising
  Locator services
  Sports information
  General information services
  Membership renewal
  Rate information
  Classified ad responses
• Insurance Companies
  Property, casualty and life policy inquiries
  Coverage verification
  Claim reporting and status
  Portfolio and policy valuation
  Address changes
  Billing inquiries
  Plans and premium inquiry
  Loan payoffs
  Agent sales contest inquiry
  Agent motivation and product information messages
  Agent bonuses, commissions and benefits
• Law Enforcement
  Crime watch awareness
  Anonymous tip line
  Benefit Associations
• Order Entry Companies
  Order entry and order status
  Purchase order and work order processing
  Shipping status
  Billing information
  Inventory control
  Product specifications
  Price quoting/trade discounts
  New product announcements
  Special purchase announcements
  Historical account data
  Dispatching
  Scheduling
• Retail Businesses
  Account balances
  Product availability
  Catalog services - Telephone order entry
  Store locations and hours of operation
  Customer address verification
  Employee benefit information
  Credit card information
  Job applicant inquiries
  Credit limits
  Employee scheduling
  Credit card verification
• Theaters
  Film times and information
  Ticket pre-purchase
  Directions
  Credit card verification
• Telecom Companies
  Directory assistance call completion
  Phone service disconnect and reconnect
  Customer service inquiries
  Collect call verification and announcement
  Credit card calling and card verification
  OutDial for service reinstatement notification
  Emergency service notification

CTADE reduces the need to write directly to a telephony device's application programming interface (API) in C or C++. Because of its underlying architecture, CTADE eliminates the need for developers to learn new telephony hardware, APIs, and protocols. The CTADE architecture provides an abstraction layer that sits on top of telephony device APIs and performs low-level CT tasks, saving time that you can use to focus on building innovative applications.

You can access the many features of the CTADE architecture by using CT-specific scripting language that includes a debugger.

CTADE provides you with a specialized platform that reduces the repetitive tasks associated with traditional telephony application development-enabling you to stay focused on the most profitable aspects of developing your application.

[Click Here to Download CTADE Product Brief]

[Click Here to Download CTADE User Guide]

[Click Here to Download CTADE Evaluation]

When you are prompted to run the program or save it, save it to your hard drive. The installation files are saved in a self-extracting zip file, CTADEv911Installer-38.zip. Once the file has downloaded, run CTADEv84.exe to unpack the zipped files. The Self-Extractor prompts you to specify a folder for the extracted files. Select a folder (usually it's a good idea to extract into a separate folder) and click Unzip. Finally, to start the setup program and install CTADE 9.1, run setup.exe from the folder you just chose for the extracted files.

Enjoy Hardware, API, and Network Transparency

The CTADE architecture is object-oriented and mediates between telephony commands and underlying telephony hardware resources. With the CTADE architecture, you write your applications only once, even though they will operate with a wide range of telephony hardware, device APIs, and telephone network protocols.

The transparency that the CTADE architecture provides will allow the same set of application functions to work, usually without modification, under all supported telephony APIs and all supported trunk types-including analog loop start, T-1 E&M,
E-1/R2, and PRI. Before the introduction of the CTADE architecture, you had to write different applications or include conditional logic to handle a range of telephony hardware, APIs, and environments.

When you use CTADE, you only need to learn a single set of easy-to-use commands, regardless of the hardware, API, or network protocol in your solution. For example, if you invoke the VOS function TrunkAnswerCall, the CTADE architecture determines which kind of telephony trunk interface you are using and which API function must be used to manipulate it: dx_sethook (R4 analog) or gc_Answer (R4 PRI). Intel is committed to keeping applications using the CTADE architecture portable to different APIs and trunk types as the industry evolves and programming needs change.

CTADE functions are simple to use, easy to learn, and consistent and easily integrate with industry standard Intel-Dialogic telephony hardware. Typical application functionality, such as initiating or receiving calls or playing menus and prompts, is easy to create and maintain. You are freed from the time-consuming and often repetitive coding required by different APIs including:

Driver initialization

Demand is growing for a new wave of speech-based telephony applications such as voice portals and personal call assistants. If you want to meet this new demand quickly, you need an intuitive way to speech-enable your applications. CTADE can help by offering native support for leading speech recognition engines including Nuance, Philips, SpeechWorks, and Microsoft SAPI. If you use one of these engines, you can call functions directly from applications built with CTADE.

CTADE also allows you to make the most of advanced hardware features such as Continuous Speech Processing (CSP).

Test Solutions with SimPhone

SimPhone is an application that simulates a telephony board. You can use it to develop, test, and demonstrate your applications - even if there is no telephony board in your computer. SimPhone uses a WAVE-compatible soundboard to play voice messages, a microphone for recording (if your application needs to record messages), and a keyboard or mouse to enter digits to simulate a touch-tone phone.

SimPhone is a unique product that allows you to develop, test, and demo your CTADE applications without a telephony card installed in your PC.

Using SimPhone couldn't be simpler: just start SimPhone before before you run your CTADE application and your application will automatically use SimPhone instead of a telephony card. Prompts will be played on your WAVE sound card and, you can use the SimPhone pad to dial digits.

To save screen real estate (which can be scarce when working in visual tool environments), you can check the Small option and SimPhone will shrink to a small icon that you can drag anywhere on the desktop. The icon continues to recognize your keyboard shortcuts for digits, Ring, and Hangup—fast and easy.

[Click Here to Download CTADE Product Brief]

[Click Here to Download CTADE User Guide]

[Click Here to Download CTADE Evaluation]

When you are prompted to run the CTADE evaluation or save it, save it to your hard drive. The installation files are saved in a self-extracting zip file, CTADEv911Installer-38.zip. Once the file has downloaded, run CTADEv83.exe to unpack the zipped files. The Self-Extractor prompts you to specify a folder for the extracted files. Select a folder (usually it's a good idea to extract into a separate folder) and click Unzip. Finally, to start the setup program and install CTADE 9.1, run setup.exe from the folder you just chose for the extracted files.

Technical Specifications